Bos96 Privacy Policy

1. Introduction

Bos96 (hereinafter referred to as "we", "our platform", or "bos96") operates under a recognised licence and is fully committed to protecting the privacy of every user who registers and uses our platform. This Privacy Policy describes the types of information we collect, the purposes for which it is used, how we protect it, and your rights as a user.

By registering or using any bos96 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2. Information We Collect

We collect information from you in the following ways:

• Registration information: Full name, date of birth, mobile number, email address, and the password you created when opening your account.
• Identity verification (KYC): Identity documents such as MyKad or passport to verify that users are 18 years of age or older and comply with legal requirements.
• Financial information: Bank account details or digital wallet information used for deposits and withdrawals, processed through integrated and trusted payment gateways.
• Usage data: Platform activity logs, betting records, login timestamps, device type, IP address, and browser cookies for the purpose of improving the user experience.
• Communications: Records of questions or complaints you submit to our customer support team.

3. Purpose of Information Use

Every piece of information we collect has a clear purpose and is never misused. The main purposes for which we use your data include:

• Verifies your identity and securely processes your account registration.
• Processes deposits, wagering, and withdrawal requests accurately and promptly.
• Providing responsive and effective customer support.
• Sends account-related notifications, promotions, and platform updates — subject to your communication preferences.
• Meeting the legal, regulatory, and internal audit requirements of the platform.
• Detects and prevents fraud, money laundering, and suspicious activity.
• Analyzes usage patterns to improve overall platform functionality and user experience.

4. Data Sharing With Third Parties

Bos96 does not sell, rent, or transfer users' personal data to third parties for commercial gain. However, there are certain situations where sharing information may be necessary:

• Payment providers: Payment gateways integrated with our platform may require information necessary to securely process your financial transactions.
• Legal requirements: We may be required to disclose information to the relevant authorities when a valid court order or lawful law enforcement request is received.
• Technical partners: Cloud, analytics, and security service providers that help us operate the platform more efficiently, bound by strict confidentiality agreements.

All third parties involved are required to comply with data protection standards no less stringent than bos96's internal standards.

5. Data Security and Encryption

The security of your information is our top priority. bos96 implements multiple layers of technical and operational protection to keep your data safe at all times:

• 256-bit end-to-end SSL encryption for all data communications between you and our servers.
• Passwords are stored in salted hash format — no one, including our technical team, can read your original password.
• 24/7 monitoring for cyber threats, intrusion attempts, and unusual activity.
• Two-factor authentication (2FA) is available for stronger account protection.
• Internal and external security audits are conducted regularly to ensure our systems remain up to date and fully protected.
• Access to sensitive user data is restricted to authorised personnel only, with all access records audited.

While we implement industry-best security measures, no system is 100% immune to threats. We encourage users to also practice good security habits, such as using unique passwords and not sharing login credentials.

6. Cookies and Tracking Technologies

The bos96 platform uses cookies and similar technologies to enhance your experience. Cookies help us:

• Maintains your login session so you don't have to sign in repeatedly.
• Remembers your language preferences and display settings.
• Analyzes usage patterns to improve overall platform performance.
• Displaying relevant promotions and offers based on your activity on the platform.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some features on our platform.

7. Data Retention Period

Bos96 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia. In general:

• Active account data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of five (5) years in accordance with financial compliance requirements.
• Log and activity data is retained for twelve (12) months for security and fraud detection purposes.
• Upon account closure or upon a valid data deletion request, personal information will be deleted or anonymized within a reasonable period, unless otherwise stated in this Privacy Policy or as required by applicable laws in Malaysia. In general:
  • Active account data is retained for as long as your account remains active.
  • Financial transaction records are retained for a minimum of five (5) years in accordance with financial compliance requirements.
  • Log and activity data is retained for twelve (12) months for security and fraud detection purposes.
  • Upon account closure or upon a valid data deletion request, personal information will be deleted or anonymized within a reasonable period, unless retention is required by law.

8. Your Rights as a User

You have certain rights regarding the personal data we hold about you. These include:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to applicable legal requirements.
• Right to withdraw consent: You may withdraw consent for direct marketing purposes at any time through your account settings.
• Right to lodge a complaint: If you believe your privacy rights have been violated, you have the right to contact us or lodge a complaint with the relevant authority.

To submit any request related to your privacy rights, please contact our support team through the channels provided on the platform.

9. Children's Privacy

The bos96 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors. If we discover that a minor's information has been collected without our knowledge, we will promptly take steps to delete that information and close the account.

Parents or guardians who suspect their child has registered on our platform without permission are encouraged to contact our team immediately.

10. Privacy Policy Amendments

Bos96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements. Any material changes will be communicated to users via in-platform notifications or email, at least seven (7) days before taking effect.

Your continued use of the bos96 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Supported Languages: Bahasa Malaysia, English

We are committed to responding to all privacy-related enquiries within 3 business days.