Terms and Conditions BOS96 — Complete Guide for Malaysian Members

1General Terms of Use for the bos96 Platform

Bos96 is an online gaming platform operated to serve the entertainment needs of players in Malaysia. By accessing or using any part of the bos96 platform — including the website, mobile app, or any related services — you as the user acknowledge that you have read, understood, and agreed to comply with all terms and conditions set out in this document.

These terms and conditions form a legally binding agreement between you ("Member") and bos96 ("Platform"). bos96 reserves the right to amend, add to, or replace any part of this document at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain informed of the latest version in effect.

Bos96 provides gaming services covering online slots, sports betting, live casino, bingo, and a variety of other games. All services are subject to the terms stated here as well as specific rules that may apply to each game category.

2Membership Eligibility and Account Registration

To register and use the bos96 platform, you must meet the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration and during every playing session.
• Are a Malaysian citizen or permanent resident residing in Malaysia.
• Not appearing on any self-exclusion list enforced by bos96 or any relevant authority.
• Not holding more than one active account on the bos96 platform at any one time.
• Have the legal capacity to enter into a binding agreement under Malaysian law.

During registration, you are required to provide truthful, accurate, and complete information. bos96 reserves the right to request identity verification documents (KYC) at any time to confirm the validity of the information provided. Failure to supply the requested documents within the specified timeframe may result in your account being suspended or terminated.

Each individual is permitted to hold only one bos96 account. Multiple accounts are strictly prohibited, and bos96 reserves the right to close all excess accounts and forfeit any remaining balances if this violation is detected.

3Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your bos96 account login details — including your username, password, and OTP code. bos96 will not be held liable for any losses arising from unauthorised use of your account due to your own negligence in safeguarding your login information.

Security measures you should practice:

• Do not share your password with anyone, including family members.
• Use a unique, strong password that is not used for any other account.
• Enable two-factor authentication (2FA) for an added layer of protection.
• Log out of your account after every session, especially on shared devices.
• Report immediately to the bos96 support team if you suspect unauthorized access to your account.

4Deposits, Withdrawals, and Financial Transactions

Bos96 supports a range of payment methods popular in Malaysia, including direct bank transfers (Maybank2u, CIMB Clicks, RHB Online), DuitNow, Touch 'n Go eWallet, GrabPay, and selected cryptocurrencies. All deposits are credited to your account automatically within minutes.

Deposit: The minimum deposit amount depends on the selected payment method. All successful deposits are non-refundable to the original payment method except under technical circumstances as determined by bos96.

Withdrawal: bos96 processes withdrawal requests within 15 minutes for eWallets and within one hour for bank transfers during normal business hours. Minimum and maximum withdrawal limits apply according to membership tier.

• Minimum eWallet withdrawal amount: RM 30 per transaction
• Minimum bank withdrawal amount: RM 50 per transaction
• Daily maximum limit (standard account): RM 50,000
• VIP members enjoy higher withdrawal limits

Bos96 reserves the right to hold withdrawals for security review or KYC compliance purposes. In such cases, you will be notified via email or in-platform notification and asked to provide the relevant documents.

5Bonuses, Promotions, and Rollover Requirements

Bos96 offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to rollover requirements that must be fulfilled before any withdrawal can be processed from the bonus funds.

General terms that apply to all bos96 bonuses:

• The welcome bonus may only be claimed once per new member.
• Rollover requirements must be completed within the timeframe specified for each promotion.
• Bos96 reserves the right to revoke bonuses obtained through illegitimate means or system abuse.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Wagering using bonus funds only, with no personal deposit, does not qualify for withdrawal.

Bos96 reserves the right to modify, suspend, or terminate any promotion at any time. Any attempt to abuse the bonus system — including opening multiple accounts, coordinating with other players, or using automation software — will result in bonus cancellation and further action against the account in question.

6Game Rules and Fairness

All games offered on the bos96 platform use a Random Number Generator (RNG) that has been independently certified by third-party audit bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party, including bos96 itself.

In the event of a technical disruption during gameplay:

• If a disruption occurs before the game outcome is determined, the round in question will be voided and your bet will be refunded.
• If a disruption occurs after the outcome has been determined, the original result remains valid and will be credited to your account.
• Bos96's decision in resolving any game dispute is final.

Bos96 strictly prohibits the use of any automation software, bots, or other technical tools that provide an unfair advantage in gameplay. Detection of such tools will result in immediate account termination and forfeiture of all balances.

7Privacy and Personal Data Protection

Bos96 is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Information you provide during registration and platform use is collected, processed, and stored in accordance with the Privacy Policy comprehensive bos96.

Bos96 will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or for legitimate payment verification purposes. All data is stored on secure servers with full encryption.

8Prohibited Activities

The following activities are strictly prohibited on the bos96 platform and may result in immediate account termination without notice and forfeiture of all balances:

• Owning or using more than one account.
• Fraud, misconduct, or any attempt to manipulate the game or payment systems.
• Using another person's credit card or bank account information without valid authorization.
• Money laundering through the bos96 platform.
• Systematically abusing bonus or promotion programs.
• Colluding with other players to gain an unfair advantage in gameplay.
• Disclosing your login credentials to third parties or allowing others to use your account.

9Account Suspension and Termination

Bos96 reserves the right to suspend or terminate any member's account at any time where there is reasonable cause to do so. This includes but is not limited to violations of any terms in this document, suspicious activity, or at the request of legal authorities.

Members may also close their own accounts by contacting the bos96 support team. Any eligible balance will be processed for withdrawal after the required security checks are completed. Bonus funds that have not met the wagering requirements are not eligible for withdrawal upon account closure.

Members who close their accounts for responsible gambling reasons may apply for a long-term self-exclusion. bos96 will honour such requests and will not permit re-registration during the designated exclusion period.

10Limitation of Liability and Disclaimer

The bos96 platform is provided "as is" without any express or implied warranties. While we strive to keep the platform running uninterrupted 24/7, bos96 does not guarantee that the service will always be available, error-free, or fully meet your expectations.

Bos96 is not liable for losses arising from:

• Internet service disruptions or connectivity issues on the user's end.
• Failure of equipment or devices used by the member.
• Actions by third parties such as payment providers or game software providers.
• Unfavorable game outcomes that result from legitimate random results.

Bos96's maximum liability to any member under any circumstances is limited to the total net deposits made by that member within the 30 days preceding the event giving rise to the liability claim.

11Applicable Law and Dispute Resolution

These terms and conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the bos96 platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration. The arbitration decision is final and binding on both parties.